Austria
Brunei
Bangladesh
Brazil
Belgium
Bulgaria

Chile
Czech Republic
Croatia
Danmark

Estonia
France
Finland

Germany
Greece
Hong Kong
Hungary

Italy
Japan

Luxembourg
Latvia
Lithuania

Macao
Malaysia
New Zealand
Nederland

Philippines
Pakistan
Poland
Portugal

Republic of Ireland
Romania

Singapore
South Korea
Sri Lanka
Slovakia
Spain
Sweden
Slovenia

United States
United Arab Emirates
United Kingdom

1. Business Hours

We process and ship orders placed between Monday - Friday (GMT+8). Order placed on Friday night, Saturday, Sunday and holidays will not be fulfilled until the following business day.

2. Tracking Information

Every fulfilled order will automatically receive a tracking confirmation within 3 to 5 business days (contact us if you don't see this after 5 business days of fulfillment). The estimated shipping time starts when you receive the tracking number.

1. Duties, taxes, and other charges.

Any possible import duties, taxes, and charges for international shipping are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing.The courier will not return such a package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will retain the rights to deduct it from the initial refund amount.

2. The estimated shipping time is NOT guaranteed.

It does not take into consideration any possible delays caused by the customs or any issue the shipping courier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking.

3. Damages upon arrival.

Please check the quality of the product(s) upon reception and contact us. For any product(s) damaged upon arrival, you MUST contact us within 7 days after arrival or the product(s) will not be considered as such.

4. No refunds for package(s) still in transit, lost during transit or marked as delivered.

We will not be responsible for any packages that fall into these occasions. For international shipments, please make sure to select Express Shipping when offered if you are worried about the quality of the service from your local post office.

5. Package(s) returned due to incorrect shipping information or refusal.

A refund (excluding the original shipping fee).A reship (covering another shipping fee).

Only products purchased directly from VIIDA website can be returned for a refund or an exchange within 30 days of arrival.If your product was not purchased on our website, you should contact the seller for returns and/or exchange.

Please be aware that:

Shipping and handling charges are NON-REFUNDABLE both ways.Replacement products CANNOT bereturned for a refund.Return shipping costs WILL NOT be covered.

In order to return the product to us, you must Contact Us with your proof of purchase from our website and photos of the product you wish to return.

Please also note that the product must fulfill the following:

The product must be in its original packaging including all content in perfect resalable condition.

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit. For all international returns, we are not responsible for paying any custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange.